Non-quality returns
For a return unrelated to a product quality issue, only unused products are accepted. Request a return within 3 days after receiving the product. Exchanges are not accepted for non-quality returns. The customer pays the return shipping cost. No restocking fee is charged. Refunds are processed within 3-5 days after we receive the returned product. Contact sales@rayskintech.com for written return authorization before sending the product back.
If an item appears damaged, defective, or materially different from the written order documents, contact sales@rayskintech.com promptly with the order number, serial number, photos, video, and a description of the issue. We will review the evidence and propose an appropriate remedy, which may include remote troubleshooting, replacement parts, repair, replacement, or another written resolution.
Warranty service
Warranty coverage begins on the customer delivery date. Standard coverage is one year, while handpiece-type components are covered for six months. For a verified non-customer-caused fault during the applicable warranty period, repair, required replacement parts, and related shipping are provided without charge.
Damage caused by the customer, misuse, accidents, unauthorized modification, consumables, and normal wear are not covered; the customer bears parts and logistics costs. After warranty expiry, repair or parts supply is quoted first and begins only after the customer approves the quotation.
Returns and refunds
Return shipping for non-quality returns is paid by the customer. Quality-related issues are handled under the warranty service terms above. Contact RayskinTech before shipping a return so the return instructions and applicable resolution can be confirmed in writing.